1. Questions contained in structured job interviews should be based on______.
A.job analysis
B.job design
C.job specialization
D.job utilization
A B C D
A
2. Regardless of the selection methods used, it is essential that the selection procedure be______.
A.lengthy and thorough
B.quick and efficient
C.reliable and valid
D.a positive experience for applicants
A B C D
C
3. If your primary objective for a performance appraisal is to give employees develop mental feedback, the proper appraisal methods you should use is______.
A.trait method
B.results method
C.behavior method
D.attitudinal method
A B C D
C
4. Performance appraisal systems sometimes yield disappointing results for all of the following reasons except______.
A.lack of top-management support
B.rate bias
C.use of the appraisal program for conflicting purposes
D.use of appraisal systems in validating job analysis
A B C D
D
5. Transnational teams tend to be______.
A.focused on projects that span multiple countries
B.comprised of members with generalized skills
C.homogenous
D.comprised of members from the same region
A B C D
A
6. Disadvantages of profit sharing include all of the following except______.
A.because payments are made only once a year, they may lose their motivational value
B.plans may not pay off for several years in a row
C.effective profit sharing plans require a second HR program
D.employee morale could drop during time periods after no bonus has been given
A B C D
C
7. The total-quality HR paradigm would likely emphasize all of the following except______.
A.cross-functional training
B.team/group-based rewards
C.autocratic leadership
D.customer and peer performance reviews
A B C D
C
8. To attain a sustainable competitive advantage through people, organizations should develop competencies in their employees that______.
A.are transferable to other organizations
B.can be duplicated
C.provide generic skills that are widely valued
D.are designed around unique team processes
A B C D
D
9. Notifying applicants of the selection decision and making job offers are generally the responsibility of______.
A.the HR department
B.the line manager
C.the supervisor
D.the industrial relations manager
A B C D
A
10. Benefits of orientation programs frequently reported by employers include all of the following except______.
A.higher turnover
B.facilitation of learning
C.improved employee morale
D.increased productivity
A B C D
A
11. All of the following are basic skills needed for successful career management except______.
A.developing a positive attitude
B.establishing goals
C.adopting the mindset of your superiors
D.putting responsibility for your career in the hands of your supervisor
A B C D
D
12. Job requirements are______.
A.the different duties, tasks, and responsibilities that make up a job
B.the educational background and skills required to do the job
C.the work experience required to do the job
D.the time required to complete the job
A B C D
A
13. A total-quality paradigm tends to emphasize______.
A.job-related skills
B.cross-functional skills
C.functional, technical skills
D.a narrow range of skills
A B C D
B
14. All of the following are basic skills needed for successful career management except______.
A.developing a positive attitude
B.establishing goals
C.adopting the mindset of your superiors
D.putting responsibility for your career in the hands of your supervisor
A B C D
D
15. When managers talk about "going global" they have to balance a complicated set of issues that include all of the following except______.
A.geographical differences
B.cultural differences
C.legal differences
D.personal differences
A B C D
D
16. Disorientation that causes perpetual stress in people who settle overseas for lengthy periods of time is commonly referred to as______.
A.future shock
B.culture shock
C.international disorientation
D.eustress
A B C D
B
17. It is recommended that a diagnosis of poor employee performance focus on all of the following except______.
A.skill
B.personality
C.effort
D.external conditions
A B C D
B
18. ______is not an appropriate strategy to create a training environment conducive to learning.
A.Using negative reinforcement
B.Having participants set personal goals
C.Designing institutional objectives
D.Eliminating treats and punishments
A B C D
A
19. Cultural environment includes all of the following except______.
A.education/human capital
B.values/ideologies
C.corporate structure
D.religious beliefs
A B C D
C
20. If labor costs represent 50% of an organization's sales dollars and the organization pays a bonus to employees whenever labor costs drop below this percentage, it is using______ incentive plan.
A.team bonuses
B.individual bonuses
C.piece rate
D.profit sharing
A B C D
A
21. The placement of an employee in another job for which the duties, responsibili ties, status, and remuneration are approximately equal to those of the previous job is known as a______.
A.promotion
B.transfer
C.lateral move
D.job rotation
A B C D
B
22. The interview method that best reduces the possibility of discrimination is the______.
A.behavioral description interview
B.panel interview
C.situational interview
D.structured interview
A B C D
D
23. Of the following, the one that would not be considered a chief objective of most benefits programs is______.
A.reducing turnover
B.improving employee satisfaction
C."sidestepping" legal requirements for employee health and safety
D.attracting and motivating employees
A B C D
C
24. Compensation programs that compensate employees for the knowledge they possess are known as______.
A.skill-based pay plans
B.performance-based pay plans
C.merit-based pay plans
D.seniority-based pay plans
A B C D
A
25. ______is not a typical method of increasing the power of employees.
A.Job enlargement
B.Enrichment
C.Standardization
D.Relying on self-managed teams
A B C D
C
26. ______is not one of the ways in which international HRM differs from domestic HRM.
A.International HRM must be concerned with obeying local laws and regulations
B.International HRM is responsible for a greater number of functions
C.International HRM must consider the increased possibility of terrorist attacks on personnel
D.International HRM must assist personnel with orientation and translation serv ices
A B C D
A
27. ______is not a phase of a system model of training.
A.Needs assessment
B.Motivation assessment
C.Program implementation
D.Evaluation
A B C D
B
28. "Tell me about the last time you disciplined an employee" is an example of a ______.
A.behavioral description interview question
B.panel interview question
C.computer interview question
D.closed response interview question
A B C D
A
29. A pictorial representation of all organizational jobs along with the numbers of em ployees currently occupying those jobs and future employment requirements is called______.
A.a staffing table
B.an organization chart
C.a skills inventory
D.a career planning
A B C D
A
30. ______management group has primary responsibility for the development of dis ciplinary policies and procedures.
A.The legal department
B.Top-level management
C.The HR department
D.Middle management
A B C D
C
31. An example of a qualitative approach to demand forecasting is______.
A.trend analysis
B.the Delphi technique
C.multiple predictive models
D.modeling
A B C D
B
32. Recent technological advancements have led to all of the following except______.
A.an increased number of unskilled jobs
B.an increased number of skilled jobs
C.gains in productivity and quality
D.a need to retrain workers
A B C D
A
33. Self-appraisals are best for______.
A.administrative purposes
B.developmental purposes
C.promotional purposes
D.regulatory purposes
A B C D
B
34. ______is not a benefit of orientation programs.
A.Increased productivity
B.Lower turnover and improved morale
C.More comprehensive task analysis
D.Reduction of new employee anxiety
A B C D
C
35. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as______.
A.downsizing programs
B."headhunting" assistance programs
C.outplacement assistance
D.employee assistance programs (EAPs)
A B C D
C
36. To facilitate an egalitarian environment, managers should implement HR prac tices______.
A.team-based training
B.HRIS technologies
C.profit sharing
D.team-based selection
A B C D
C
37. The examination of the attitudes and activities of a company's workforce refers to______.
A.environmental scanning
B.performing a trend analysis
C.performing a cultural audit
D.behavioral modeling
A B C D
C
38. If you were developing a performance appraisal system for individuals on interna tional assignments, it would be best to base individual's appraisals on information from______.
A.host-country evaluations
B.home-country evaluations
C.both home-and host-country evaluations
D.peer evaluations
A B C D
C
39. The two principal criteria for determining promotions are______.
A.seniority and salary
B.knowledge and skills
C.seniority and knowledge
D.merit and seniority
A B C D
D
40. To obtain employee input regarding benefits packages, employers often use______.
A.performance appraisals
B.psychological tests
C.union reports
D.opinion surveys
A B C D
D
41. Executives or managers who coach, advise, and encourage employees of lesser______ rank are called
A.protégés
B.teachers
C.mentors
D.role models
A B C D
C
42. Recruiting from within means that organization prefers to recruit people from______.
A.regional labor market
B.national labor market
C.internal labor market
D.international labor market
A B C D
C
43. Staffing the organization, designing jobs and teams, developing skillful employ ees, identifying approaches for improving employee performance, and other "HRM" is sues are duties typically reserved for______.
A.HR managers
B.line managers
C.HR and line managers
D.top executives
A B C D
C
44. Multiperson comparisons evaluate one individual's performance against one or more others. There are three most popular comparisons except______.
A.group order ranking
B.individual ranking
C.graphic rating scales
D.paired comparisons
A B C D
C
45. An employer wishing to set up the job classification system of job evaluation would have to______.
A.establish a point plan to evaluate all jobs
B.rank jobs according to the beliefs of committee members
C.describe job grades with increasing amount of responsibility, skill, knowl edge, or ability
D.evaluate jobs with the use of a job evaluation scale
A B C D
C
46. In a company, if people currently employed are 300, annual wastage rate is 20%, and number required at end-year is 350, then the company should recruit______.
A.100
B.110
C.120
D.130
A B C D
B
47. The performance measures that might be used for performance-based compensa tion include the following except______.
A.individual work time
B.departmental productivity
C.unit profitability
D.the overall organization's profitability
A B C D
A
48. The main aim of job rotation is______.
A.acquire basic knowledge
B.broaden experience
C.acquire basic skills
D.move people from job to job
A B C D
B
49. An organization wishing to establish greater job-staffing flexibility would likely use______system.
A.straight pay
B.skill-based pay
C.incentive pay
D.two-tier pay
A B C D
B
50. The basis philosophy of the managerial grid training is that______.
A.the task of the individual manager is to achieve people through production
B.the task of the individual manager is to achieve production through people
C.the task of the individuals is to achieve production through other people
D.the task of the individual manager is to achieve production through himself (herself)